Privacy Policy

Who we are

Loudachris Pty Ltd, trading as Loudachris Digital Marketing (ABN available on request), is a digital marketing agency at 21-22 Greenhill Road, Wayville SA 5034, Australia. You can reach us through the contact page or on 0403 454 199. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Information you give us. When you submit a contact form, complete the enquiry quiz, download a guide or checklist, or book a strategy call, we collect the details you provide: typically your name, email address, phone number, business name and the content of your message. If you request a Google Ads account review, that includes your Google Ads Customer ID and the account access you grant, which I use only to read the account for the review. If you run the SEO scorecard, the website address you enter is fetched once from my server to produce the report.

Information collected automatically. Like most websites, we collect technical data about your visit: pages viewed, approximate location, device and browser type, referral source and IP address, through the analytics and advertising tools described below.

Cookies and tracking

This site uses the following tools, which set cookies or similar identifiers:

• Google Analytics 4 and Google Tag Manager to understand how visitors use the site.
• Google Ads conversion tracking and remarketing, so we can measure enquiries and show our ads to previous visitors on Google services. You can opt out via Google Ads Settings.
• Meta (Facebook) pixel for measurement and remarketing on Meta platforms. This may include hashed contact details from forms you submit (advanced matching). You can adjust this in your Meta ad preferences.
• Ahrefs Analytics, a privacy-focused, cookieless traffic measurement tool.
• Microsoft Clarity, which records how visitors move through pages (scrolls, clicks and session replays) to show where the site is unclear. Clarity masks typed text by default, and you can opt out at clarity.ms/optout.

You can also block or delete cookies in your browser settings at any time.

How we use your information

• To respond to your enquiry and provide our services.
• To send you the resource you requested.
• To send up to 3 follow-up emails over the 2 weeks after you download a guide or request a review or scorecard. Every one carries a 1-click stop link, and nothing further is sent once you use it.
• To improve the website and our marketing.
• To show relevant advertising, including remarketing to previous visitors on Google and Meta platforms.

We do not sell personal information, and we do not share it with third parties for their own marketing.

Service providers

We use a small number of service providers to run this website and our business: Vercel (website hosting), Google (analytics and advertising), Meta (advertising), Resend (email delivery for form submissions) and TidyCal (call bookings). Some of these providers process data in the United States and other countries outside Australia. We only share what each provider needs to perform its function.

Retention

We keep enquiry and client records for as long as they are needed to provide our services and meet our legal obligations, then delete or de-identify them.

Access, correction and deletion

You can request access to, correction of, or deletion of the personal information we hold about you at any time. Call 0403 454 199 or get in touch through the contact page with a "Data request" and we will action it within 30 days, including removal from our email and booking systems.

To remove yourself from our advertising audiences, use the Google and Meta opt-out links in the cookies section above, as those audiences are held inside each advertising platform.

Complaints

If you have a concern about how we have handled your information, contact us first and we will do our best to resolve it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We update this policy when our tools or practices change, and the effective date above always reflects the current version. Questions are welcome at any time via the contact page.